Terms and Conditions

Last Updated: April 4th, 2025

These Terms and Conditions ("Agreement") govern your use of Retainia’s services, including any related tools, applications, or integrations. By accessing or using our Services, you agree to be bound by these terms. If you do not agree with any part of this Agreement, you must not use our Services.

1. Definitions

"Retainia" refers to the company that owns and operates the order management system and associated services.
"User" or "You" refers to the individual or entity using the Services provided by Retainia.
"Services" refers to the Retainia platform, including any integrations (e.g., Slack integration) and associated features.

2. Acceptance of Terms

By using Retainia’s Services, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration and Security

To use our Services, you must create an account with Retainia. You agree to provide accurate, current, and complete information during the registration process and to update such information to maintain its accuracy. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

4. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You are prohibited from using the Services to:

Violate any applicable laws or regulations.
Engage in fraudulent or deceptive activities.
Interfere with or disrupt the integrity or performance of the Services.
Use the Services for unauthorized purposes, including but not limited to spamming or distributing harmful code.

5. Payment and Billing

If your use of the Services requires payment, you agree to provide accurate and complete billing information. You authorize Retainia to charge the payment method you have provided for any applicable fees related to your use of the Services.

We reserve the right to change the pricing and billing terms at our discretion, but we will notify you in advance if such changes will affect you.

6. Data Rights and Usage

As part of your use of the Services, you may provide data to Retainia, including but not limited to order details, customer information, and messages exchanged on the platform.

Ownership of Data: You retain ownership of any data you upload or input into the Services.
License to Retainia: By using the Services, you grant Retainia a limited, non-exclusive, royalty-free license to use, store, and process your data as necessary to provide the Services and fulfill our obligations under these Terms.

7. Third-Party Integrations

Retainia may integrate with third-party services, including Slack, to enhance the functionality of our platform. By using such integrations, you acknowledge and agree that your use of these third-party services is subject to the third party’s terms and privacy policies.

Slack Integration: If you use Retainia’s Slack integration, you agree to comply with Slack’s terms of service and privacy policy. Retainia is not responsible for the actions or data collection practices of third-party services.

8. Termination

Retainia may suspend or terminate your access to the Services at any time, without notice, if you breach these Terms or if we believe that continued access to the Services would pose a risk to the platform or other users.

You may terminate your account at any time by notifying Retainia. Upon termination, your access to the Services will be immediately revoked, and any data associated with your account may be deleted or anonymized, subject to our data retention policies.

9. Disclaimers and Limitations of Liability

No Warranty: The Services are provided "as is," without warranty of any kind, either express or implied, including but not limited to the warranties of merchantability or fitness for a particular purpose.
Limitation of Liability: In no event shall Retainia be liable for any indirect, incidental, special, or consequential damages arising out of your use of or inability to use the Services, even if Retainia has been advised of the possibility of such damages. Our total liability shall not exceed the amount you have paid for the Services in the 12 months preceding the claim.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any material changes, and your continued use of the Services constitutes acceptance of the updated Terms.